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Troubleshooting Problems

Please find some answers below

Heating/ AC not working properly or at all

Try: Resetting the system. On the wall mounted thermostat, set temperature to plus or minus 3*C of the rooms current temperature. Next, turn switch to “off” position. Keep off for 1-2min and return to setting, Auto/fan. Wait 5min, and lower or raise temperature 2-3 more degrees till the room hits your desired setting. If you are still experiencing problems, please contract us.

Remember: Are you trying to lower or increase the temperature by more then 5*C? do this slowly in stages. Generally adjust by 2-3 degrees every 5-10min, theses units are not meant dramatically change the temperature, they acclimatize, gradually adjusting the temperature prevents the unit from seizing, icing up or breaking down.
Is the air filter clean? It is the tenants responsibility to replace theses as required (every 4-6month) most buildings automatically replace every 6 months but more frequent changes can be required depending on your lifestyle (pets, windows open, smoking-even not in unit, candles) look for yourself. A clogged filter can also limit the heat/AC production. Many building sell replacement filter through their management office, if you have trouble please ask us.

Something……stopped working

Try: checking the unit fuse box, has a switch flipped? If so switch it back, unsure, call us and we can talk you through it or send someone over to check it out.

Remember: most none functioning items are a result a fuse tripping. Most buildings now account for modern electronics however, if you have an added 6 socket outlet added over a double outlet and plug in your laptop, stereo, TV, phone charger, hairdryer and toaster, it might all fit, but I assure you it will blow (please do not try yourselves!), you might not realize your using a lot of electricity in one area or you might have never had a surge before, it still can happen so please keep in mind.

The clothes dryer isn’t drying

Try: checking the lint traps. There are usually 2 lint traps, one in the dryer door with a removable screen and another in the ceiling above the dryer.

Remember: the lint trap in the dyer door should be cleaned after each load, the one in the ceiling every month or so. It is very important to clean out both lint traps to ensure optimal performance of the dryer. Additionally, it is a fire safety issue.