1170 Bay Street Unit 110 - Toronto, Ontario M5S 2B4

Troubleshooting Problems

Frequently asked questions for Owners

Most often this is caused by a blockage in the drain most commonly with food debris. this is an easy home repair if you're comfortable to do. It can also be added to your preventative maintenance when cleaning your fridge to avoid future issues and prefent spoilage.

You can view these videos for assistance.

If you have a bottom freezer

If you have a top freezer 

Your heat pump, fan coil and air conditioner filters trap dust and airborne allergens so you breathe clean air. The filters need changing every few months (we recommend 3-4) while you're using the furnace or air conditioning and more frequently if you have pets. Tiny particles of dirt are pulled into the HVAC system from the air and can hurt your furnace's heating coil and fan. Changing filters regularly also can lower your utility bills by as much as $100 a year, since dirty filters force HVAC systems to run harder and use more energy.

Pay attention to the markings on the filter indicating which side must face the furnace so you will put the new one in correctly, arrows are often used to demonstrates air flow direction. Consumer reports has a hany step list HERE on how to change the filter yourself.

A tip from Consumer Reports: A filter that has a plastic frame is a reusable model. That means you have clean it only periodically with a vacuum and water, ideally outdoors. Let it dry completely before reinserting.

FIRST -Please ensure your filter is clean, if not you can self-clean the filter by vacuuming it.

Try: Resetting the system. On the wall mounted thermostat, set temperature to plus or minus 3*C of the rooms current temperature. Next, turn switch to “off” position. Keep off for 1-2min and return to setting, Auto/fan. Wait 5min, and lower or raise temperature 2-3 more degrees till the room hits your desired setting. If you are still experiencing problems, please contract us.

Remember: Are you trying to lower or increase the temperature by more then 5*C? do this slowly in stages. Generally adjust by 2-3 degrees every 5-10min, theses units are not meant dramatically change the temperature, they acclimatize, gradually adjusting the temperature prevents the unit from seizing, icing up or breaking down.
Is the air filter clean? It is the tenants responsibility to replace theses as required (every 4-6month) most buildings automatically replace every 6 months but more frequent changes can be required depending on your lifestyle (pets, windows open, smoking-even not in unit, candles) look for yourself. A clogged filter can also limit the heat/AC production. Many building sell replacement filter through their management office, if you have trouble please ask us.

How to program a honeywell Thermostat

For most Digital Thermostat's try: 

· Check to make sure your thermostat is set to "COOL" not "HEAT" (this is shown right on the thermostat screen) 

· To change the system from "HEAT" to "COOL" click the "SYS" button

· Check to see if your thermostat is programmed. In order to take your heat pump off of the program function please press the "SYS" button and the "FAN" button at the same time.

· Reset the heat pump, by opening the white door and turning the switch off for 5 seconds and then turning it back on. Only do this once.

· Reset the thermostat, using the "SYS" function to scroll through the options to the "OFF" setting. Wait a few minutes, and then turn it back on.

· To turn the fan function "OFF", push the fan button once and then try resetting the thermostat (instructions above)

Try: checking the lint traps. There are usually 2 lint traps, one in the dryer door with a removable screen and another in the ceiling above the dryer.

Remember: the lint trap in the dyer door should be cleaned after each load, the one in the ceiling every month or so. It is very important to clean out both lint traps to ensure optimal performance of the dryer. Additionally, it is a fire safety issue.

Also Try this ...

While we do not recommend tackling plumbing issues yourself, some people are more comfortable with easy home repairs.

If you are comfortable addressing yourself, and a sense of accomplishment, HERE can assist you with tightening a leaky faucet.

Otherwise, please fill out a maintenance ticket

Try: checking the unit fuse box, has a switch flipped? If so switch it back, unsure, call us and we can talk you through it or send someone over to check it out.

Remember: most none functioning items are a result a fuse tripping. Most buildings now account for modern electronics however, if you have an added 6 socket outlet added over a double outlet and plug in your laptop, stereo, TV, phone charger, hairdryer and toaster, it might all fit, but I assure you it will blow (please do not try yourselves!), you might not realize your using a lot of electricity in one area or you might have never had a surge before, it still can happen so please keep in mind.

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